Shipping & Returns Policy

22Ultimate Shipping & Returns Policy

Effective Date: 11/02/2025

This Shipping & Returns Policy outlines the terms and conditions for shipping, delivery, returns, refunds, and warranties for purchases made through 22Ultimate.com.

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1. Shipping Policy

Shipping Destinations:
– New Zealand (Nationwide, including rural areas)
– Australia (Nationwide, including major cities and regional areas)
– Other Regions: We offer shipping to select international destinations; however, shipping costs and estimated delivery timeframes must be confirmed before purchase. For inquiries, please contact us at info@22ultimate.com.

Processing & Dispatch Times:
– Orders are subject to stock availability at each destination. If stock is not available at the nearest warehouse, additional processing time may be required.
– You will receive a confirmation email with tracking details once your order has been dispatched.

Shipping Costs & Delivery Timeframes:
– Shipping costs and delivery times vary depending on the product, destination, and stock availability. If shipping information is not available at checkout, customers must inquire for specific details regarding their location.
– Depending on stock levels at certain destinations, international shipping may take up to 60 days.

Liability for Delays:
– 22Ultimate is not responsible for delays caused by shipping carriers, customs processing, manufacturer stock levels, or any other unforeseen circumstances beyond our control.
– We make no guarantees regarding exact delivery times, as these are subject to factors outside our control.
– If a package arrives damaged, notify us within 48 hours with photographic evidence to request a replacement or refund.

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2. Returns & Refunds Policy

Return Eligibility:
– Returns are only accepted if the product is faulty, damaged, or incorrect.
– We do not accept returns or provide refunds for change of mind, change of circumstances, or user preference.
– The item must be unused, in original condition, and accompanied by proof of purchase.
– This policy applies to both online and in-person sales.

Non-Returnable Items:
– Assembled bikes
– In-person sales
– Used, demo, or discounted products (final sale)
– Gift cards
– Downloaded digital products (e.g., AI-generated artwork used for giveaway entries)
– Customized or special-order items

Return Process (for eligible cases only):
– Email us at info@22ultimate.com with your order number, proof of purchase, and a description of the issue.
– Include clear photos or videos of the fault or damage.
– If approved, we will provide return shipping instructions.
– Items must be shipped back within 7 days of approval.
– Once inspected, we will offer a repair, replacement, or refund in line with your consumer rights.

Refunds:
– Refunds will be issued to the original payment method within 5–10 business days after approval.
– Original shipping fees are non-refundable unless the item is defective or incorrect.
– If a returned item is damaged or does not meet return conditions, a restocking fee of up to 30% may apply.

Exchanges & Store Credit:
– Exchanges are only available for defective, damaged, or incorrect items.
– Store credit may be issued at our discretion in limited cases and is valid for future purchases.

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3. Warranty Policy

Warranty Coverage:
– Electric Bikes: 1-year warranty on the frame, battery, and motor.
– Accessories & Gear: 6-month warranty.
– Controllers & Chargers: 6-month warranty.
– Brakes, tires, and wearable parts: Not covered under warranty.
– Used/demo/discounted bikes: Sold as-is with no warranty, unless stated in writing at the time of sale.

Warranty Claims:
– Contact info@22ultimate.com with proof of purchase and a description of the issue.
– Include photos or videos for faster assessment.
– If approved, we will arrange repair, replacement, or partial refund at our discretion.

Repair vs. Replacement Criteria:
– If a product can be reasonably repaired, we will offer repair first.
– If unrepairable, we may offer a comparable replacement.
– If neither is feasible, a partial refund may be issued.

Warranty Exclusions:
– Normal wear and tear
– Damage due to misuse, stunts, accidents, or improper maintenance
– Unauthorized repairs or modifications
– Cosmetic damage that does not affect performance
– Water damage (products are not waterproof)
– Improper assembly or neglect of product instructions

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4. Limitation of Liability & Force Majeure Clause

– 22Ultimate is not liable for indirect, incidental, or consequential damages from product use, delivery delays, or warranty issues.
– We do not accept responsibility for injuries, accidents, or property damage caused by the use or misuse of our products.
– Customers are responsible for the safe and legal operation of their products, including wearing appropriate safety gear, observing local laws, performing regular maintenance, and avoiding stunt or off-road misuse.
– In no case shall our liability exceed the purchase price of the product.
– Force Majeure: We are not responsible for delays or non-performance due to events beyond our control (e.g., natural disasters, strikes, government restrictions, pandemics).
– This policy is subject to change without notice.

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5. Contact Us

For any questions regarding shipping, returns, or warranty claims, please contact us at:
– Email: info@22ultimate.com
– Website: 22Ultimate.com
– Customer Support Response Time: We aim to respond within up to 7 business days.