Shipping & Returns Policy
22Ultimate Shipping & Returns Policy
Effective Date: 11/02/2025
This Shipping & Returns Policy outlines the terms and conditions for shipping, delivery, returns, refunds, and warranties for purchases made through 22Ultimate.com.
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1. Shipping Policy
Shipping Destinations:
– New Zealand (Nationwide, including rural areas)
– Australia (Nationwide, including major cities and regional areas)
– Other Regions: We offer shipping to select international destinations; however, shipping costs and estimated delivery timeframes must be confirmed before purchase. For inquiries, please contact us at info@22ultimate.com.
Processing & Dispatch Times:
– Orders are subject to stock availability at each destination. If stock is not available at the nearest warehouse, additional processing time may be required.
– You will receive a confirmation email with tracking details once your order has been dispatched.
Shipping Costs & Delivery Timeframes:
– Shipping costs and delivery times vary depending on the product, destination, and stock availability. If shipping information is not available at checkout, customers must inquire for specific details regarding their location.
– Depending on stock levels at certain destinations, international shipping may take up to 60 days.
Liability for Delays:
– 22Ultimate is not responsible for delays caused by shipping carriers, customs processing, manufacturer stock levels, or any other unforeseen circumstances beyond our control.
– We make no guarantees regarding exact delivery times, as these are subject to factors outside our control.
– If a package arrives damaged, notify us within 48 hours with photographic evidence to request a replacement or refund.
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2. Returns & Refunds Policy
Return Eligibility:
– We accept returns within 30 days of purchase if the item meets the following conditions:
– The item is unused, in its original packaging, and in resellable condition.
– Proof of purchase (order confirmation or receipt) is provided.
– The item is not a final sale, custom product, or digital download.
Return Process:
– Email us at info@22ultimate.com with your order number and reason for return.
– Once approved, you will receive return shipping instructions.
– Ship the item back within 7 days of receiving approval.
– Once received and inspected, we will process your refund or exchange.
Refunds:
– Refunds will be issued to the original payment method within 5-10 business days after approval.
– Original shipping costs are non-refundable, except in cases of defective or incorrect items.
– If the returned item is damaged or does not meet return conditions, a 30% restocking fee may apply.
Exchanges & Store Credit:
– Exchanges are only accepted for defective, damaged, or incorrect items.
– Customers may opt for store credit instead of a refund, which can be used toward future purchases.
– If you need a different size or product, a new order must be placed.
Non-Returnable & Non-Refundable Items:
– Final sale items
– Gift cards
– Downloaded digital products (e.g., AI-generated artwork used for giveaway entries)
– Customized or special-order items
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3. Warranty Policy
Warranty Coverage:
– Electric Bikes: 1-year warranty on the frame, 1-year warranty on battery and motor.
– Accessories & Gear: 6-month warranty.
– Controllers & Chargers: Covered for 6 months.
– Brakes, tires, & wearable parts: Not covered under warranty.
Warranty Claims:
– Contact info@22ultimate.com with proof of purchase and a description of the issue.
– Provide clear photos or videos of the defect.
– If approved, we will arrange for repair, replacement, or a partial refund at our discretion.
Repair vs. Replacement Criteria:
– If the defect can be reasonably repaired, we will provide repair services first.
– If the product is beyond repair, we will replace it with an identical or comparable item.
– If neither repair nor replacement is viable, a partial refund may be offered at our discretion.
Warranty Exclusions:
– Normal wear and tear
– Damage due to misuse, accidents, or improper maintenance
– Unauthorized repairs or modifications
– Cosmetic damage (scratches, dents, etc.) that do not affect functionality
– Issues arising from improper assembly or failure to follow product instructions
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4. Limitation of Liability & Force Majeure Clause
– 22Ultimate is not responsible for any indirect, incidental, or consequential damages resulting from product use, shipping delays, or warranty claims.
– We do not accept liability for any injuries, accidents, or damages that result from the use or misuse of our products.
– In no event shall our total liability exceed the amount paid for the product in question.
– Force Majeure Clause: 22Ultimate shall not be liable for shipping delays, product shortages, or non-performance due to events beyond our control, including but not limited to natural disasters, labor strikes, government actions, or pandemics.
– We reserve the right to modify this policy at any time without prior notice.
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5. Contact Us
For any questions regarding shipping, returns, or warranty claims, please contact us at:
– Email: info@22ultimate.com
– Website: 22Ultimate.com
– Customer Support Response Time: We aim to respond to inquiries within up to 7 business days.